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Contact
Effective date: 21 August, 2024
Business name: Schaaln Marketing Limited
Business adres:Rm 01, 26th Floor, Working view comm Building, 21 yiu wah Street, Causeway bay, Hong Kong Island, 9990077, Hong Kong
Email: info@thegentsloungeuk.com
Phone: +44 7383305141
Reg. Number: 76770942
Our Customer Support is available
Monday to Friday from 09:00 tot 17:00
Purpose of Contact
Our customer service team is available to assist with:
- Order information (tracking, status, changes)
- Detailed product information and personalized recommendations
- Handling and resolving complaints and feedback
- Guidance on returns and exchanges
Preferred Methods of Contact
Direct Concerns: Call us on +44 7383305141 for quick assistance.Order Information and Feedback: Send an email to: info@thegentsloungeuk.com or use our contact form for order questions or to provide feedback. We aim to respond within one business day.
Privacy and Data Processing
We prioritize your privacy. Any personal information shared with our customer service team will be handled in accordance with GDPR guidelines and our Privacy Policy
Terms and Conditions
Interactions with our customer service team constitute acceptance of our Terms and Conditions.
Customer Service Commitment
We promise to provide timely, courteous and effective service to ensure your satisfaction.
Limitations
While we attempt to address all concerns internally, some issues may require referral to external partners (e.g. shipping issues).
Policy Updates
This contact policy may be revised to reflect changes to our services, with important updates communicated via email or website notifications.